It’s easy to encounter part time or unskilled agents, just as it’s not uncommon to meet agents who are in it more for themselves than for their clients. (Yes, this holds true even for some “big name" agents, whose primary focus can be their own profit machine, not always each individual client's goals, needs, and dreams.)
Lisa certainly cares about other agents and wants to see them succeed, and she coaches them, cheers them on, and celebrates her colleagues who are committed to doing the business with the highest professional and ethical standards.
But most of all, Lisa cares about you— and never is it OK for your goals or results to be compromised due to an agent’s lack of ability or lack of appropriate focus.